How Wearable Panic Buttons Improve Hotel Employee Retention
by Jiun Wang, on Nov 6, 2023 9:30:00 AM
Hotel employee retention plays a pivotal role in maintaining high service quality, customer satisfaction, and operational efficiency. Consistency in staff allows for a deeper understanding of the company culture, working procedures, and customer preferences, which can significantly enhance the guest experience.
One way employers can improve retention is by creating a safer work environment. They can achieve this by implementing a workplace safety solution and providing hotel employees with wearable panic button devices. This article will cover how the devices can improve your hotel employee retention efforts.
Overview of Wearable Panic Buttons for Hotels
Wearable panic buttons are compact devices that hotel employees can easily carry during their shifts. They are equipped with connectivity features that enable direct communication with safety and security teams. With the simple press of a button, distressed employees can alert the security team and receive immediate help, providing a real-time response to potential threats. The ease of calling for help enhances employee safety and fosters a sense of security, encouraging staff to continue working in an environment where their well-being is a priority. The panic button technology in hotels is becoming increasingly widespread, driven by its proven benefits in improving employee retention and satisfaction.
The Legislation for Wearable Panic Buttons
Most legislations passed in recent years, particularly in the hospitality industry, stipulate the need for panic buttons to be wearable on a person. This requirement is rooted in the need for immediate and convenient accessibility in emergencies. The wearable feature ensures that hotel employees have the device on their person at all times during their shift and provides easy access to call for help when in a threatening situation.
For instance, laws in several states and cities across the U.S. now require hotels to provide their housekeeping staff with “portable” panic buttons. These legislations, sometimes referred to as "panic button laws," are designed to protect hotel employees from harassment and assault. The aim is to provide a swift solution where the employee can quickly alert security staff to any immediate danger. The legislation for the panic button to be wearable enhances its functionality and effectiveness as a real-time safety tool.
The impact of these legislations has been profound, leading to the widespread adoption of wearable panic buttons in hotels, enhancing employee safety and improving staff retention.
Hotel Brands Embracing Wearable Panic Buttons
Several prominent hotel brands have recognized the value of wearable panic buttons and incorporated them into their standard safety procedures. For instance, Marriott International, one of the world's largest hotel chains, has committed to providing all its employees worldwide with wearable panic buttons. This move is a part of their broader commitment to employee safety, known as the AHLA 5-Star Promise.
Hilton Worldwide Holdings has launched a similar initiative to ensure its team members' safety. They have equipped their employees with wearable safety devices that provide real-time monitoring and alerts, enabling prompt response in emergencies or potential risks. This proactive approach not only enhances their employees overall safety and well-being but also reinforces Hilton's commitment to maintaining a safe and welcoming environment for all.
Hyatt Hotels Corporation has also been proactive in this regard. Recognizing the immediate need for enhanced safety measures, Hyatt has equipped its housekeeping staff with wearable panic buttons, contributing to a safer and more secure working environment.
These leading hotel brands' adoption of wearable panic buttons signifies a positive shift towards prioritizing employee safety and represents a promising trend across the hospitality industry. This commitment to safety significantly contributes to employee retention, as staff members feel valued and secure in their working environment.
Housekeepers' Perspective on Wearable Panic Buttons
From the housekeepers' perspective, wearable panic buttons have been largely welcomed as a significant improvement in their working conditions. The devices offer an instant line of communication to security, providing a sense of comfort and assurance to staff members. Many housekeepers have expressed that wearable panic buttons offer them a feeling of empowerment. With this device, they can respond proactively to threatening situations, making them feel safer and more secure during their shifts. This heightened sense of security makes them more confident in their jobs, contributing positively to their overall job satisfaction.
“React Mobile’s panic button solution is simply invaluable in providing each staff member with the safe work environment that they deserve. Implementation overall was seamless from start to finish and the feedback we have received on this only made our staff feel valued and cared for.” – Corporate Director of IT at Nautilus by Arlo
However, the introduction of wearable panic buttons also comes with a certain level of responsibility for housekeepers. They are required to always have the device on them and need to be well-trained to ensure they use the panic button appropriately. While this can initially seem like an added task, many housekeepers have reported that the device's increased safety outweighs this slight adjustment. Moreover, the fact that such major hotel brands are investing in their safety communicates to the housekeepers that their well-being is valued, which improves their loyalty towards their employers. The safety investment further increases employee retention, as housekeepers are more inclined to stay in a work environment that prioritizes their safety.
While integrating wearable panic buttons into the daily routines of housekeepers involves a learning curve, the devices are generally regarded as a positive, transformative addition to the hospitality industry. They provide an improved sense of safety and job satisfaction, making housekeepers feel more valued, secure, and willing to continue in their roles.
Impact of Wearable Panic Buttons on Employee Retention
Investing in wearable panic buttons is a strategic decision that showcases a hotel management's unwavering dedication to employee safety, with significant implications for staff retention.
Ready to learn how you can implement wearable panic buttons at your workplace? Request a free demo with the React Mobile team here.