From Sign-Up to Success: Mastering React Mobile Onboarding

Implementing a staff safety platform is a crucial step toward protecting your employees and ensuring operational confidence. At React Mobile, we’ve designed our onboarding process to make the transition from sign-up to successful deployment as smooth and effective as possible.

This guide outlines what to expect at each stage — from initial contact through long-term use — so your team is prepared, confident, and supported every step of the way.

Sign-Up and Kickoff

Once your contract is signed and the initial payment is received, your dedicated Client Success Manager (CSM) will schedule a kickoff call with your team. This call sets the foundation for a successful deployment.

During the kickoff, we will:

• Review the onboarding process from start to finish
• Walk through our platform and installation expectations
• Discuss pre-installation requirements and timelines
• Align all key hotel stakeholders on roles and next steps

Your CSM will remain your main point of contact throughout the onboarding process.

Before Installation

A successful installation starts with preparation. Ahead of the technician's arrival, we’ll request:

• A hotel room list that matches the number of beacons purchased (if applicable)
• A pre-installation questionnaire detailing who will assist during install, shipping information, and any blackout/renovation dates
• Floor plans of the property to identify room layout and beacon placement strategy

Your CSM will coordinate hardware shipping approximately two weeks prior to the scheduled on-site work. When the technician arrives, the hardware should be readily available at the hotel.

During Installation

1. Arrival of Installation Technicians

Technicians typically arrive the day before installation begins to check in and prepare. On the first day, they meet with your designated points of contact to review the plan, coordinate room access, and begin setup.

2. Testing Equipment / Room Testing

Installation begins with a beacon site survey. For this step, we request a block of vacant rooms (clean or dirty) that can be accessed for up to four hours.

The technician will:

• Soft-place beacons in various locations
• Test signal strength and coverage
  
• Determine optimal beacon and gateway placement (for LoRaWAN systems)

Findings are reviewed and approved with your team before proceeding.

3. Equipment Deployment

Beacon installation begins once survey results are approved. Technicians start with unoccupied rooms to move efficiently, followed by occupied rooms, which must be accessed with a hotel staff member present for guest privacy.

We aim to install all purchased beacons. If a room is unavailable (due to Do Not Disturb signs or VIP guests), pre-programmed beacons will be left behind for your team to install later.

Panic buttons are registered and tested in the system to ensure full functionality.

4. In-Person Training

Training is a vital part of the deployment process. We offer on-site sessions using a train-the-trainer model for supervisors, managers, and leadership.

Each session (~1 hour) covers:

• How to trigger and close alerts
• How to monitor the system via web and mobile
• How to add users and manage access
• Best practices for device use

Pre-shift department training (e.g., housekeeping) is available upon request.

After Installation

At the end of the visit, the technician will send a post-deployment email summarizing:

• Installed and remaining hardware
• Any follow-up items
• Links to our Knowledge Base and support resources

Your CSM will continue to support your rollout and adoption in the weeks following installation.

Maximizing Your Resources

We provide a variety of tools to ensure your team feels confident and supported long after installation:

• One-on-one live training with support specialists
• Monthly webinars with product updates and refresher training
• Phone support (Mon–Fri, 8 a.m. to 8 p.m. ET)
• 24/7 access to our Knowledge Base, with videos and how-to guides
  
  

Best Practices for Ensuring Long-Term Success

Success with React Mobile requires more than just installation — it relies on active use and monitoring. We recommend:

• Logging into the portal daily to review device health
• Verifying panic buttons and beacons are operational
• Ensuring users are trained

Your CSM is always available for troubleshooting or guidance.

Panic Buttons

Our next-generation panic buttons are designed with both performance and ease-of-use in mind. Key features include:

• Silent alarm activation
• Instant, verified alerts
• Confidential operation to protect staff privacy
• Extended battery life
• Easy installation with minimal footprint

Final Thoughts

React Mobile’s onboarding process is designed to eliminate confusion and deliver confidence — from day one. With personalized support, efficient deployment, and proven safety tools, your team will be fully equipped to launch and sustain a culture of workplace safety.

To learn more or schedule a product demo, visit https://www.reactmobile.com/demo-request.

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The content is a summary of information presented by Abby Delmore, Senior Client Success Project Manager at React Mobile, on the webcast, “From Sign-Up to Success: Mastering React Mobile Onboarding.”